Studio Point One
Eleven pieces of work, each one a different kind of complex: enterprise platforms, 0 → 1 products, consolidation programmes and concept pitches. Pick one to open it.
Eleven case studies
01
Contact Centre Administration · Enterprise Platform
Administration had grown across separate product workstreams until it behaved like ten products. The fix started with how design worked, not with the screens.
Design Leader · Team of 8Open →
02
Contact Center as a Service · 0 → 1 · 2019–20
Supervisors had no product of their own — they worked across three tools built for other people. This is the surface that replaced them.
Design Lead · CiscoOpen →
03
Agent Desktop · Enterprise Platform
No mandate, no budget, no team. Nobody was against the work; it simply never rose. So I built the case for it.
Design Leader · Self-initiatedOpen →
04
AI in the Product · Enterprise Platform · Five Years
Classic ML, then retrieval, then generative. Every wave competed for the same thing: an agent's attention, mid-call, with a customer waiting.
Design Leader · Four horizonsOpen →
05
B2B SaaS · AI-Native CRM · Advisory
Brought in to fix a VC pitch. The pitch wasn't the problem — you cannot position your way out of a product that isn't what its label claims.
Advisor · Set and exitOpen →
06
Enterprise Security · Concept Pitch · 2016
A console built to win the work: could one screen tell an analyst what to look at first, out of 575 open threats?
Design Lead · POC / PitchOpen →
07
Construction Telematics · Enterprise Platform · 2013–14
Seventeen customers across three continents told us why they couldn't work inside the platform they depended on — and it wasn't the interface.
Delivery Lead · Team of 9Open →
08
Casino Gaming Operations · Tablet Platform · 2016
Thirty pits, six hundred tables, one shift clock — designed for the tablet in a pit boss's hands and specified sprint by sprint.
Design Director · 10 sprintsOpen →
09
Mining Fleet Management · Enterprise Standards · 2005–06
A system that had grown screen by screen, reduced to twelve display types — then the standards that decided every screen after us.
Design Lead · HFIOpen →
10
Enterprise eProcurement · B2B SaaS · 2014–15
Twenty-six approvers, four catalogue types, five kinds of user. Make an enterprise purchase feel like a consumer one — without hiding the cost.
UX Director · ClariceOpen →
11
Online Grocery · Visual Direction · 2015
The answer to finding more than you came for wasn't a better catalogue — it was to stop showing a catalogue at all.
Design Director · GlobantOpen →
Also here